Dear Clients,

To improve clarity and streamline our support processes, please note the following updates:

• System Status Notifications

We will no longer send specialized system status notifications to individuals.

• Billing & Machine Support Requests

We do not respond to direct messages regarding billing or machine-related issues.

– Billing inquiries: Please submit a ticket via our website

– Machine issues: Please submit a ticket via our website or Discord

• Status Page Enhancements

Our status page will soon include subscription options for:

– Discord webhook notifications

– Mobile push notifications via NTFY for more information, please see https://shop.infusionpeakhosting.com/announcements/NTFY-Setup.

• Server Setup Services

Complimentary server setup will no longer be offered unless arranged as part of a transfer to Infusion Peak Hosting services.

Thank you for your understanding and continued support.

Sincerely,

Infusion Peak Hosting Management

(This will also be posted as an announcement on our billing website)